I was in Athens, Greece with my 18-year-old
son celebrating his high school graduation by “broadening his horizons.”
Even though Greece is going through financial crisis, I quickly learned that
tourists were not seeing any savings. The Euro is still pounding the
dollar, and broadening his horizons was going to substantially thin my
wallet. Add to it that I fell from the frugal tree and, well, you get the
picture. So when I got our dinner bill and it was 30% more than I
expected, I didn’t just “let it go.”
The bill was written in Greek. Have
you ever seen that language? I can’t even recognize the letters to know
what sound they make, let alone recognize a word. So I inquired about the
bill. I saw the “tip” charged separately, about 10%, no problem with
that. The other 20% was for a “service fee.” He explained that they
charged a service fee for the bread and olives. I asked him why he didn’t
explain this before serving us, to give us the opportunity to forgo the bread
(by the way, we probably would have accepted the bread and the fee.) He
started to sweat and said that it was on the menu. I asked to see it on
the menu. He couldn’t locate it. I explained that I had not run
into this expense at any other restaurant. Nor had I been solicited on
the street to enter any other restaurant. I explained that I would be
sharing my experience with a bus load of tourists the next day, and I paid the
bill.
As soon as the waiter left, my son lit into
me. This is why he doesn’t like going to restaurants with me, because I
“cause a scene.” I embarrassed him. I don’t know how things work in
Greece, so I shouldn’t question them. Ah, the wrath of an 18-year-old
son.
The next day I told our tour guide about my
experience. He disclosed that what the restaurant had done was recently
declared illegal. You see, it was greatly upsetting to the tourists that
they did not get what they expected when they received their bill.
As for my son, he hasn’t forgiven me yet. It is
not yet his dollar, so he prefers mom to fork over her money rather than
embarrass him. Some day it will be his dollar. Some day he will
understand why consumers get so upset when a business takes advantage.
Had this restaurant been upfront with me, I would have happily paid all that
they asked, rather than telling everyone to avoid them. Trust is critical
in the relationship between a business and its customers. Someday my son
will understand why I act the way I do, and he will know to avoid businesses
soliciting on the street because their “regulars” are not returning.