Opinions below are provided by Sheryl Bilbrey, President & CEO of the San Diego BBB. Sheryl’s blog will be updated weekly and will contain her thoughts on the latest issues affecting our community.

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Archives for: September 2008

   
 

Enjoy football season, don't get duped into buying fake tickets

Posted Monday, September 29, 2008
by Andrea Gardner

I had surgery on my foot last week and got to spend the weekend with my leg propped up on the couch.  Fortunately, my husband had a busy weekend planned so I actually got to handle the remote control.  And still, I landed on football.  What a come back those Chargers made.  My Cornhuskers didn't do so well.

There are so many great sporting events luring fans and their money in the fall season, I just want to remind you to be on the cautious lookout if you are planning to go through a third-party source to get your tickets.  This is the time of year we hear from people who get duped trying to purchase event tickets from online brokers or auction websites.  Often, phony tickets are displayed right on the website, designed to separate you from your money.  Even more often, con artists demand that you wire the money rather than use your credit card or Paypal, where you have some recourse.

 

The usual playing rules apply: don't do business with someone you don't know.  Now, of course it's impossible to get to know these people personally, but you'd be surprised how much you can "get to know" them by doing a little research.  Who else has done business with them?  Were they happy with their transaction?  Are they affiliated with an organization that has conducted a third-party review of their business practices?  Don't be afraid to ask these tough questions.  If the other party gets offended in any way, don't just walk away, RUN away!

 

However, if you do get "stuck," don't blame yourself.  It happens to the best of us.  Please let us know and give the District Attorney's office a call.  Maybe, just maybe we can save the next guy.

I am the victim of a scam. Have you been one too?

Posted Monday, September 22, 2008
by Andrea Gardner

I am the victim of an after-market auto warranty scam.  I decided to tell my story to San Diego on television, during our regularly-scheduled scam-of-the-week.  The issue is not resolved and the reporter asked me, "Are you worried about your credibility as an advisor?"  I wasn't.  I'm more worried that people don't come forward because they are embarrassed about becoming a victim.  Well, next time just remember that I am right there with you.

 

Another reporter called me after seeing the story to share his reaction.  He said, "I told my wife ... SEE ... it even happened to HER!"  I think it's happened to most of us.  Why do we feel bad when someone takes advantage of US?  Why do WE feel responsible?  Why do WE feel stupid?  Because we are responsible, smart, caring people who have learned to take care of ourselves.  And when we can't, we blame ourselves.  We feel that we've been too trusting.  So what is the remedy for that?  Not to trust anyone?  What would that world look like?  I don't think I want to live in it.

 

We have so many resources available to us, it is a real bummer when a seasoned con man takes advantage of us.  One took advantage of me.  I thought I looked in the right places for the information.  But the truth is, I missed something.  Sometime you are going to miss something, and then you will be the victim.  That's not because you are stupid, it's because you are human.  So when it happens, let someone know.

 

I filed a complaint with the BBB.  Due to the structure of the company, that complaint has been bouncing from BBB to BBB.  That wasn't a fun experience.  But when it finally landed, I cherished the phone call from the Attorney General's office in Florida.  It turns out there is a multi-state investigation on the company.  The company is volunteering to shut themselves down and pay restitution to all the nice folks that filed those BBB complaints.

 

Well, I'll believe it when I get my check.  After all, the company has been nothing but misleading in their relationship with me.  But I do have an ounce of hope now.  

 

I "fell" for a phone solicitation for an automotive after-market warranty.  I'm telling you so that you don't do it, too.  So, what's your story so you can help the rest of us?

Warning...scams on the rise after Hurricane Ike

Posted Thursday, September 18, 2008
by Andrea Gardner

by Sheryl Bilbrey

I just heard from our friends at the BBB in Houston.  Fortunately, their building withstood and they already have power, so services are quickly being restored.  My colleague there has offered services to an affected BBB neighbor in Beaumont, because the scam artists are already at work.  With tongue-in-cheek, he had to say that he admired their "work ethic."

 

I promise you, beautiful sunny San Diego WILL be affected by that devastating hurricane.  There is a pattern of rotten, smelly behavior that follows this kind of tragedy, and here is how it goes ...

 

Web sites will pop up with catchy words like "charity," "help," "victims," and "donate."  In some cases, these will be real charities trying to do their best to help.  Unfortunately, many of these charities are not skilled at disaster relief, and will not put your money where it can do the most good in the shortest amount of time.  And in MANY cases, these kinds of websites are not at all legitimate.  Kind-hearted people like you will send your hard-earned money to the P.O. Box of a con man, believing that you are providing aide to victims.  The donor expects nothing in return, so they will never be the wiser.  So how can you be sure who will help you to help the victims?  Check the charity out at bbb.org.

 

We can also expect "investment opportunities" to spring up.  Unsuspecting San Diegans will be promised big returns for investing in products and services that will be needed in the Houston area.  Water purification systems and refinery repair equipment are sure to be "great financial opportunities" that lure money out of bank accounts into the bad guy's vault.  If you are considering working with an "investor," check out their license.  They need one to work with you in the state of California.  And if it seems too good to be true ...

 

Finally, be careful if you are in the market to buy a used car.  Sure as the world, we will be seeing cleaned-up, flood-damaged vehicles in our marketplace.  We have tips at bbb.org on how to recognize the tell-tale signs.  We don't want to see you driving the freeways of our fine county behind the wheel of a hurricane survivor.  Check out the guy you want to buy the car from at bbb.org, and do your best to Start With Trust.

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