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07/11/2011
In a previous blog, I mentioned how telling someone you work in the Operations department (working on complaints) can be like telling someone you are a doctor – most people would like some sort of advice on a problem they’ve had or are having with a company.
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04/19/2011
The Better Business Bureau has received complaints from consumers who tried a free Internet offer for smokeless cigarettes, but ended up being burned when they were unexpectedly charged for the trial.
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03/24/2011
According to an annual report released today by Better Business Bureau, consumers filed 1.1 million complaints against North American businesses in 2010, reflecting a ten percent increase over the previous year. Consumers also turned to the non-profit more than 87 million times for help researching businesses across North America, a whopping 37 percent more than in 2009.
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01/31/2011
Better Business Bureau warns love and scams to be found on internet.
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04/13/2010
Better Business Bureau is warning businesses to beware of a new malicious e-mail that pretends to be from BBB about a complaint filed against the company. The e-mail first came to BBB’s attention on April 12, 2010.
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08/01/1998
How frustrating! You buy a product and it breaks. You try to return it or have the company fix it, but don't succeed. You talk with the salesperson, speak with the manager, and write letters to the company, and still you're not satisfied with the company's response.
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