The San Diego Better Business Bureau is warning consumers to be cautious of phishing emails that appear to be from ticket resale website StubHub.
Early this morning, scam artists posed as the ticket resale giant, sending emails to thousands upon thousands of consumers who have accounts on StubHub. The fake emails confirm an over $2000 purchase of boxing tickets.
The email asks for the recipient of the email to login to their account to view and confirm the purchase, or contact the help desk for assistance. Naturally, most consumers will feel inclined to immediately view the purchase through the email, but the BBB warns to do just the opposite. Follow these tips and you can avoid this scam and any future phishing scams that hit your email:
Don’t click on the links. Use your mouse to hover over the links provided in any phishing email and you will see they do not lead to the website in question. In the StubHub emails, they lead to a website called “hendrycompany.com.”
When in doubt, call the company. Going to the source first is always a potential victims best option. StubHub representatives will immediately confirm to consumers that the emails are a fake.
Change your password. If you received this email and followed both of the above steps, don’t take any chances. Login to your StubHub account (go directly to the site; don’t use email) and change your login information. It’s better to be safe than sorry!
Keep the real company in the know. Send a copy of the email you receive to safety@stubhub.com so they can investigate.
For more information about phishing scams and other cybersecurity issues, visit BBB.org or call 858.496.2131.
The non-profit organization Better Business Bureau of San Diego and Imperial Counties opened in 1921, and is San Diego’s largest county-wide business membership organization with more than 6,300 accredited businesses and charities. The BBB promotes business ethics through voluntary self-regulation, consumer and business education, and helps consumers with free pre purchase information and consumer protection advice, including business reviews on more than 101,000 local companies. Before buying decisions are made, consumers are encouraged to phone the BBB's free 24 hour Consumer Helpline at (858) 496 2131 or (800) 600 7050, or visit the website at bbb.org, to obtain free pre-purchase information and a list of BBB Accredited Businesses by type of industry.
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Rachel Newman
Public Relation and Marketing Coordinator
Better Business Bureau, San Diego
(858) 637-6199
Rnewman@sandiego.bbb.org
