July 20, 2012 (SAN DIEGO, CA) – San Diego BBB is pleased to announce that a new partnership in their Dispute Resolution services with professional mediator Arthur L. Shingler III, Esq. has given the organization new focus and passion.
The Law & Mediation Office of Arthur L. Shingler III, Esq. will be assisting the BBB with their already on-going mediation services. The guidance and expertise that Shingler will provide is welcomed by the organization as they are always looking for new ways to ensure fair and objective transactions between businesses and consumers.
Mediation is part of the BBB Dispute Resolution services, and it is a next step a consumer can take when they feel the normal complaint process is not working. Mediation, while non-binding, involves both the consumer and business sharing their side of the story with an objective third-party representative, who then makes a decision on the case at hand.
“At one time or another everyone has been in a disagreement with someone else,” said BBB President and CEO Sheryl Bilbrey. “When you’re a customer and you have a disagreement with a business, the place to turn for help is the BBB. Our Dispute Resolution services are top-notch, and work each day to try to make them even more exceptional at helping both consumers and businesses.
When a mediation works it is a win-win situation, where both people are able to walk away happy with the outcome. This helps make sure everyone is happy instead of having a winner and a loser, like you would in a court of law.
The best news of all is that this service is offered to consumers of BBB Accredited businesses totally free of charge through the generous support of our partners: the National Conflict Resolution Center and the Law & Mediation Office of Arthur L. Shingler III, Esq.
For more information please contact:
Better Business Bureau
Michael W. Sedio
National Conflict Resolution Center
The Law & Mediation Office of Arthur L. Shingler III, Esq.
The non-profit organization Better Business Bureau of San Diego and Imperial Counties opened in 1921, and is San Diego’s largest county-wide business membership organization with more than 6,300 accredited businesses and charities. The BBB promotes business ethics through voluntary self-regulation, consumer and business education, and helps consumers with free pre purchase information and consumer protection advice, including business reviews on more than 101,000 local companies. Before buying decisions are made, consumers are encouraged to phone the BBB's free 24 hour Consumer Helpline at (858) 496 2131 or (800) 600 7050, or visit the website at bbb.org, to obtain free pre-purchase information and a list of BBB accredited businesses by type of industry.
Public Relation and Marketing Coordinator
Better Business Bureau, San Diego