Opinions below are provided by Sheryl Bilbrey, President & CEO of the San Diego BBB. Sheryl’s blog will be updated weekly and will contain her thoughts on the latest issues affecting our community.

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President's Blog: Delegate for Success

Posted Tuesday, November 22, 2011
by Sheryl Bilbrey

The top of the pyramid is a scary place. Even though many would agree that being at the bottom of a hierarchical chart is no walk in the park, when you reside at the top many of us know that the air is thinner and you have a long way to fall.

As the CEO of a company, the owner of your own business, or even the manager of a business, it’s difficult to adjust to the idea that you can’t do everything that you want to do, or had the time to do when you had less managerial responsibility. As the CEO at your San Diego BBB, I spend hours each week counseling the managers of my office on how to effectively oversee their staffs.

I have been in the business of management long enough to realize that it is harder for some than others to not sweat the small stuff and trust in the abilities of their employees. However, I can say with absolute certainty that it’s crucial to the success of your company. Studies have shown that employees who feel trusted by their bosses and responsible for vital tasks are often more respectful to their supervisors and happier in their positions overall.

Here are some tips for adapting to life at the top of the pyramid while letting the employees at the wider end flourish:

· Just accept it. There is never just one right way to do something. While there may be a better or more efficient way of doing something, allowing your employees to figure it out for themselves will increase their own (and maybe even your) confidence in their abilities.

· Coaching is key. Obviously, a good manager should not allow his/her employees to run free. Delegating tasks is crucial to your company’s success and to your success as a manager, but taking the time coach staff is just as important. Give them the tools they need to succeed. It will increase morale at your business and also confidence among your employees.

· Trust is supreme. Feel it and pass it along. Much akin to respect, trust is contagious. If your employees know that you trust them to do the tasks that are integral to the company’s success, their gratitude will undoubtedly turn into trust and respect for you as a leader.

These are only a few tips for successful management. Do you have your own ideas? Is there anything you have found to be particularly effective at your company that you think would be helpful at other businesses?

For more information about the BBB, visit BBB.org or call 858.496.2131.

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